Terms of Service

Client acknowledgement and consent

Waxing and skincare services may cause sensitivity or adverse skin reactions in certain individuals. Medications such as Accutane, Retin-A, Retinol, antibiotics, exfoliating acids and other topical or prescription treatments may increase skin sensitivity and the risk of skin lifting, irritation or scarring during waxing procedures.

Waxing over sunburned, irritated, highly sensitive or excessively tanned skin may result in skin damage or scarring. Certain medical conditions, including diabetes, may affect the body’s healing process. Allergic reactions to waxing or skincare ingredients may also occur.

By receiving services at Velora Brazilian Wax, you confirm, to the best of your knowledge, that the information you provide is accurate and complete, and that you have not withheld any relevant medical or skin-related information that could affect your treatment or results.

You understand that these services involve inherent risks, including but not limited to redness, irritation, swelling, bruising, allergic reactions, skin lifting, burns, infection, ingrown hairs, discoloration and scarring. Results vary based on skin type, medications, hormones, lifestyle and aftercare. You agree to follow all aftercare instructions provided.

Medical conditions and contraindications

You agree to inform us prior to your appointment if you:

• Are pregnant
• Are diabetic
• Have sensitive skin or are prone to keloids
• Are using prescription or topical medications
• Are taking Accutane, Retin-A, Retinol, antibiotics or exfoliating products
• Have recently undergone chemical peels, laser treatments, microneedling or similar procedures
• Have sunburn, irritation, open wounds, rashes, infections or skin conditions in the treatment area

Velora Brazilian Wax reserves the right to refuse, postpone or modify services if we determine that proceeding may not be safe.

Assumption of risk and release of liability

By receiving services at Velora Brazilian Wax, you voluntarily assume all risks associated with waxing and skincare treatments. To the fullest extent permitted by law, you agree to release and hold harmless Velora Brazilian Wax, its owners, employees, independent contractors, affiliates and service providers from any claims, damages, liabilities, expenses or losses arising from or related to the services provided, except in cases of gross negligence or intentional misconduct.

Appointments, deposits and cancellations

Appointments are reserved specifically for you. Certain services, promotions, holidays or peak appointment times may require a deposit. By booking an appointment, you agree to comply with our Deposit, Cancellation & Late Policy, which is incorporated into these Terms of Service by reference.

Payments and refunds

Payment is due at the time services are rendered unless otherwise stated. All services are final sale. Due to the nature of personal care services, refunds are not provided for completed services. If you have concerns regarding your appointment, please contact us within a reasonable timeframe so we may review the situation and determine an appropriate resolution when applicable.

Client conduct

Velora Brazilian Wax is committed to maintaining a professional, clean, safe and respectful environment for both clients and staff. Harassment, inappropriate behavior, sexual comments, discrimination, threats, intoxication or disrespectful conduct toward employees or other clients will not be tolerated and may result in immediate refusal of service and permanent booking restrictions.

Photography and marketing (optional)

With your consent, we may occasionally photograph treated areas for educational, documentation, training or marketing purposes. Your identity will never be disclosed without your written authorization. You may opt out of photography at any time by informing us before your service begins.

Changes to these Terms

Velora Brazilian Wax reserves the right to update or modify these Terms of Service at any time. Updated versions will be posted with a revised effective date. Continued use of our services after updates are posted constitutes acceptance of the revised Terms of Service.