Privacy Policy

Information we collect

We may collect personal information that you voluntarily provide when you book an appointment, fill out forms, subscribe to e-mail or SMS communications, contact us online, by phone or in person, or participate in promotions and marketing campaigns. This information may include:

• Name
• Phone number
• E-mail address
• Appointment and service details
• Communication preferences
• Any information relevant to providing services safely and effectively

We may also automatically collect limited technical information when you visit our website, including IP address, browser type, device information, website usage data, and data from cookies and similar technologies. See our Cookies Policy for details and for how to change your choices.

How we use your information

• Schedule and manage appointments
• Send confirmations, reminders and service-related communications
• Respond to inquiries and provide customer support
• Improve our services, website and customer experience
• Process payments and operate our business
• Send promotional offers, updates and marketing communications, when you opt in
• Maintain safety and service records when necessary

SMS and e-mail communications

By providing your phone number and/or e-mail address, you consent to receive appointment-related communications from Velora Brazilian Wax. If you opt in to marketing communications, you may also receive promotional e-mails, text messages, special offers and updates. Message and data rates may apply depending on your mobile carrier.

You may opt out of marketing communications at any time by clicking the unsubscribe link in e-mails, replying STOP to SMS messages where applicable, or contacting us directly. Opting out of marketing messages does not prevent us from sending necessary appointment-related communications.

Sharing of information

Velora Brazilian Wax does not sell, rent or trade your personal information. We may share your information with trusted third-party providers that help us operate our business, including booking and scheduling platforms, payment processors, marketing and communication systems, and website hosting and analytics providers.

These third parties are authorized to use your information only as necessary to provide services on our behalf and are expected to maintain appropriate confidentiality and security measures.

Data security

We implement reasonable administrative, technical and physical safeguards designed to protect your personal information from unauthorized access, misuse, disclosure or loss. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your rights

Depending on applicable laws, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of your information, and withdraw consent for marketing communications.

Requests may be submitted free of charge by writing to contact@velorabrazilianwax.com or by using the details on our contact page. We will respond within a reasonable timeframe, subject to legal, regulatory or operational obligations.

Children’s privacy

Velora Brazilian Wax does not knowingly collect personal information from individuals under the age of 18 without parental or legal guardian consent. Our services and website are not intended for minors without appropriate authorization.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements or business operations. Updated versions will be posted on this page with a revised effective date. Continued use of our website or services after updates are posted constitutes acceptance of the revised Privacy Policy.